Shipping And Returns
SHIPPING & DELIVERY
GENERAL SHIPPING INFORMATION
Orders placed in India are catered to by safe and reliable courier companies.
We offer safe and secure credit, debit and internet banking options for Visa and MasterCard holders.
ORDER CONFIRMATION AND SHIPPING
We will send an email confirming your order and may contact you to confirm this before shipping the products. We would also be happy to track your shipment and will provide you with any assistance you may require post ordering. We will do our very best to update you on the status of the shipment via the email address you would have provided us with.
All prices are inclusive of applicable GST.
We try our best to ship our pieces to you within 7 working days. These delivery times are subject to location, distance and our logistics partners. We are not liable for any delays in delivery by the courier company/postal authorities but will help you track down a package through our partner courier services.
Though we use some of India's largest logistics companies for shipping, we are bound in coverage by their reach. In case your address is in a location not served by them we would contact you to find an alternative solution to make your pieces reach you. In case of any queries and doubts, we are happy to be of service. Just drop us an email- firstname.lastname@example.org
EXCHANGES & RETURNS
We invest a great deal of love and care in the making of each LILAC product. If for some reason, you are unsure of the product or we’ve missed a spot and you’d like to exchange them, you can write to us at email@example.com and we will contact you within 1-2 business days and will guide you through the process of exchanging the product. They may request for further information/photographs to assess your exchange request. Please do assist them.
Product once sold will not be returned.
Please note the discounted items are not applicable for exchanges.
HOW TO EXCHANGE?
You must inform us within 7 days of delivery of the product. Please send us an email to firstname.lastname@example.org with order no. and attach an image of the product purchased. Once you have mailed us, please ship out the products to the following address:
I-14, Birbal Road, Jangpura Extension, New Delhi-110014.
The cost for shipping the product back to us is to be borne by you. When we deliver your corrected product, LILAC will take care of the shipping.
Please ensure that the product is in its original condition and packaging. Item(s) which show signs of usage before will not be eligible for exchanges. We would require all original papers to be returned with the product.
LILAC reserves all rights to inspect the condition of the product before processing any returns or exchanges.
As a company policy we do not provide refund on any product sold. Once LILAC products are sold they can be exchanged for replacement. (provided the aforementioned terms and conditions are met).